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Order Management Specialist
hace 3 meses
Overview
Position Summary
The Order Management Specialist plays a crucial role in the seamless execution of daily order processes. This includes receiving and processing customer orders from various European clients, ensuring accuracy in order details, and addressing any issues that may arise during the order lifecycle. The specialist collaborates with different Supply Chain departments to facilitate timely and complete delivery of products, adhering to market-specific requirements. By providing outstanding customer service, this role contributes significantly to customer satisfaction and the achievement of the company's sales goals.
This position serves as a vital link between the Supply Chain framework and our internal and external customers, making it essential for the overall success of the organization.
Key Responsibilities
The Order Management Specialist will be responsible for:
- Managing daily customer order activities, including order entry, documentation, stock allocation, and order release.
- Conducting root-cause analysis to identify and address key factors contributing to order failures, promoting continuous improvement.
- Recognizing potential challenges in the fulfillment process and collaborating with relevant stakeholders to implement corrective measures.
- Maintaining digital platforms to ensure efficient communication channels.
- Exhibiting a customer-focused approach and nurturing strong relationships with clients by understanding their expectations and effectively communicating their needs to internal teams.
- Ensuring accurate data management and analysis by integrating customer information from various reporting sources.
- Driving ongoing enhancements in customer fulfillment systems and processes by identifying improvement opportunities and presenting them to the appropriate management.
- Adhering to quality, safety, and compliance standards, reporting any incidents, and taking immediate corrective actions as necessary.
Networking and Key Relationships
This role necessitates regular interaction with Front Office Customer Service teams, including directors and managers, as well as frequent communication with Sales and Planning departments to resolve issues and meet customer expectations.
Required Qualifications
Candidates should ideally possess a bachelor's degree in supply chain management, logistics, business administration, or engineering. A background of two to three years in supply chain, logistics, or a related field, along with at least one year of customer service experience, is preferred. Experience in sales or commercial roles is advantageous. Familiarity with master data and table files is a plus. Proficiency in Microsoft Office and knowledge of ERP (SAP) and CRM systems are preferred. Fluency in the local language is essential, with proficiency in English, German, or additional languages being a valuable asset.
Skills and Competencies
The ideal candidate will demonstrate the following qualities:
- A relentless focus on customer satisfaction.
- The ability to thrive under pressure.
- Strong teamwork capabilities.
- A keen attention to detail.
Additionally, the candidate should possess the following skills:
Soft Skills:
- Effective communication skills, both verbal and written.
- Strong interpersonal abilities.
- Analytical thinking, decision-making, and problem-solving skills.
- Capability to manage multiple tasks simultaneously.
Hard Skills:
- Proficiency in relevant software, including ERP, CRM, and Microsoft Office.
Travel Requirements:
Travel is not required for this position.
Work Environment:
This role offers a hybrid work model, with two days of remote work and three days in the office.
