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Order Management Specialist with Dutch Language Expertise
hace 2 meses
We are seeking a highly skilled Order Management Specialist with expertise in the Dutch language to join our team at Babel Profiles S.L. in Barcelona. As a key member of our team, you will be responsible for achieving daily, weekly, and monthly targets for the group by effectively training and deploying resources through the team structure.
Key Responsibilities- Manage designated team workflow to achieve Service Level Agreements (SLAs) and targets
- Process and input orders and returns
- Validate orders and pricing
- Manage relevant customer details
- Ensure compliance with work instructions and corporate guidelines, including ethical and financial rules
- Escalate issues in a timely and professional manner to prevent task completion and SLA/target achievement
- Respond to and action escalations in a timely and professional manner
- Provide timely and accurate reporting to the Team Leader, capturing performance trend metrics and actionable management information
- Support the implementation and maintenance of Robotic Process Automation (RPA)
- Native or full-professional level of Dutch language
- Full professional level of English language
- A minimum of 1 year of experience within a finance organization
- Excellent skills with Microsoft Excel
- Results/target-driven
- Team player
- Ability to work independently
- Adaptable to a changing environment and flexible with working patterns
- Excellent communication skills
- Quality and attention to detail-oriented
- Self-motivated and willing to learn new skills
- University-level education (desirable)
- Full-time contract
- Competitive salary and bonus scheme
- Hybrid model
- Individual development plan with potential for growth within the company
- Opportunity to work on interesting projects, such as RPA development, data reports, and OTC process improvements
- Excellent work environment and active social committee
- Flexible working hours
- Relocation package
- Life and accident insurance
- Interview with one of our recruiters
- Interview with the Hiring Manager
- Practical Challenge
- Final Interview
