HR Customer Service Representative
hace 2 días
Strada is a technology-enabled company that provides world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of over 8,000 experts and 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.
Our mission is to connect passion with purpose, and we're committed to delivering exceptional customer experiences. We support over 1,400 customers in 33 countries, and our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions.
The RoleWe're seeking a highly skilled HR Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on customer services, using your HR expertise to advise clients on queries and issues, and ensuring a good understanding of country-specific legislation and tasks.
Responsibilities- Use HR expertise to advise clients on queries and issues, and ensure a good understanding of country-specific legislation and tasks.
- Ensure data management is performed accurately and on time.
- Respond to tickets and calls within SLA timescales and to a high standard.
- Follow detailed working instructions (DWIs) and highlight any gaps or inconsistencies in the documentation.
- Support the updating of DWIs.
- Complete SOC controls on time and with necessary evidence.
- Report system issues and defects correctly, and log tickets with necessary details and evidence.
- Highlight deviations from the standard scope of service to the Service Manager.
- Recognize and deal appropriately with sensitive and confidential information.
- Contribute to team meetings and raise any issues immediately to the Service Manager.
- Build good relationships with internal stakeholders and keep them up to date when needed.
- 100% attainment of customer SLA agreements.
- Demonstrate professionalism and act responsibly.
- Adhere to all security and compliance procedures and quality standards.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent Dutch written and verbal skills and good English skills.
- Self-motivated and a willingness to learn.
We offer a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization. Our benefits care for the whole person, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity and adoption leave, and continuing education and training.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies.
Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.
Our Commitment to Diversity and InclusionStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.
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