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Customer Service Representative
hace 2 meses
About Alight Solutions
At Alight Solutions, we believe that a company's success starts with its people. Our core values are centered around Championing People, helping our colleagues Grow with Purpose, and living up to our name by being Alight.
Our Mission
We strive to connect passion with purpose by leveraging our expertise in human insights and cloud technology. Our comprehensive total rewards package, continuing education and training, and global reach make us an ideal place for professionals to grow and thrive.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and support for payroll and data management activities. Your primary focus will be on ensuring accurate and timely output, while maintaining a high level of professionalism and attention to detail.
Main Responsibilities
- Support Payroll Processing: Assist in the delivery of payroll services as per the agreed processing calendar and KPIs.
- Payroll Expertise: Provide guidance on client queries and issues, ensuring a thorough understanding of country-specific legislation and tasks.
- Data Management: Ensure accurate and timely data management, adhering to quality standards and security protocols.
- Customer Service: Respond to customer inquiries and tickets within SLA timescales, maintaining a high level of customer satisfaction.
- System Administration: Proficiently use systems and tools to manage customer data and resolve issues.
- Security and Compliance: Adhere to Alight's security and compliance procedures, ensuring the confidentiality and integrity of customer data.
- Continuous Learning: Stay up-to-date with industry developments and Alight's announcements, contributing to team meetings and knowledge sharing.
Requirements
- Professional Experience: 1-2 years of experience in payroll administration, HR consulting, or HR outsourcing.
- Education: High school diploma or equivalent.
- Skills: Proficiency in MS Office tools, attention to detail, excellent written and verbal communication skills, and self-motivation.
What We Offer
We provide a competitive total rewards package, continuing education and training, and a collaborative work environment that fosters growth and development. Alight Solutions is an equal opportunity employer and welcomes applications from diverse candidates.
