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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and multilingual customer service representative to join our team at Recruit4Work. As a customer care agent, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and performing administrative tasks.
About the Role
This is a fantastic opportunity to work with a dynamic and ambitious company, where you will have the chance to develop your skills and experience in a fast-paced and flexible environment. You will be working with a team of professionals who are passionate about delivering excellent customer service and making a real difference in people's lives.
Key Responsibilities
- Provide customer service to clients via phone, email, and other communication channels.
- Handle customer inquiries, resolve issues, and provide solutions to meet customer needs.
- Work closely with internal teams to ensure seamless communication and collaboration.
- Perform administrative tasks, such as data entry, reporting, and record-keeping.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
Requirements
- Fluent in Dutch or Flemish (oral and written).
- Proficient in English.
- Experience with CRM systems & MS Office.
- Very good written skills.
- Diploma of Secondary Education.
- Contact center experience is an asset.
- Social-communicative skills: Persuasiveness, customer orientation, communication, and effective listening.
- Intellectual competencies: Analytical thinking and continuous learning.
- Emotional competencies: Positive thinking, self-motivation, and self-confidence.
- Task-oriented competencies: Quality of work, flexibility, sales ability, result-orientation, and multitasking.
What We Offer
- Paid training.
- A fun and people-oriented work environment.
- Market-based basic salary.
- Growth opportunities.
- Relocation package.
