Customer Support and Operations Specialist

hace 2 semanas

Barcelona, Barcelona, España Taxscouts A tiempo completo

Customer Support and Operations Specialist - Madrid, Spain



We are seeking a highly motivated and organized Customer Support and Operations Specialist to join our team in Madrid, Spain. As a key member of our operations team, you will be responsible for providing top-notch support to our customers and accountants, ensuring that every tax return is completed correctly, and managing our relationship with accountant partners.



About Us



TaxScouts is a UK-based company that operates in Spain, providing innovative tax preparation solutions to millions of taxpayers. Our mission is to remove the stress, inconvenience, and cost from tax preparation, and we're looking for a talented individual to help us achieve this goal.



Responsibilities



As a Customer Support and Operations Specialist, you will be responsible for:





  • Providing inbound customer support via email, phone, and live chat

  • Tackling a wide range of issues, from ensuring that every tax return is completed correctly to managing our relationship with accountant partners

  • Participating in projects aimed at helping us build a bigger, better business

  • Providing insights and feedback to improve our processes and product



Requirements



To be successful in this role, you will need:





  • Strong communication skills

  • Native Spanish and proficient in English

  • Passion for technology and desire to understand our product inside out

  • Strong customer empathy, meticulous attention to detail, and ability to stay cool under pressure

  • Previous customer service experience

  • Based in Madrid



What We Offer



We take pride in crafting our work environment to suit our team's needs. As a Customer Support and Operations Specialist, you will enjoy:





  • Salary range €20,000-€24,000 per year based on experience

  • 30 Days of holidays

  • €300 Home office set up budget

  • Quarterly Wellbeing reimbursement for activities that directly relate to your wellbeing

  • Social and fun: annual company offsite and quarterly team events

  • Office exchange opportunities in London or/and Tallinn

  • €500 Training budget to support your growth and development

  • Office located in the centre of Madrid

  • Hybrid working between our office and home - two days a week in the office



Join Our Team



We are excited to welcome a talented and motivated individual to our team. If you are passionate about customer support and operations, and want to be part of a dynamic and innovative company, please apply today.



Apply now and take the first step towards a rewarding career with TaxScouts.

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