Customer Support Specialist

hace 1 mes


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance Operations Specialist

We are seeking a highly skilled Teleperformance Operations Specialist to join our team in Barcelona, Spain. As a Teleperformance Operations Specialist, you will be responsible for verifying licence, insurance, and business registrations submissions to confirm alignment with our service's quality guidelines. You will also provide reactive phone and/or email support for live advertisers, examine reviews to confirm compliance with guidelines and publish or deny, and evaluate escalated photo submissions where language-specific support is required.

Requirements:

  • English C2 level
  • Experience in fast-paced, scaled operations environments
  • Experience working in a call center environment
  • Experience working in a customer-facing role
  • Extremely high attention to detail and strong organizational skills
  • Structured communicator, both written and spoken
  • Ability to produce high-quality work under strict deadlines
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
  • Ability to work independently and complete day-to-day tasks with minimal supervision

Benefits:

  • Full-time position (39 hours/week)
  • Salary 19.200€ gross/year + up to 1.000€ gross/year in bonus
  • This is a Hybrid working model in Barcelona

Referral Program:

Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project). A permanent presence of coaches who will facilitate your personal and professional development. Established career path to grow within the project. Continuous training and certifications within Google products. Bi-weekly, monthly or quarterly contests. Employment with the world's largest provider of contact center services. Excellent work environment, great colleagues, social arrangements and personal development. Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team. Office location surrounded by the sea, Barcelona, Spain.



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