Rider Support Associate Team Lead

hace 1 semana

Barcelona, Barcelona, España Glovo A tiempo completo

This is an exciting opportunity to join the Global Live Operations team at Glovo, where you will play a key role in building the vision and strategy for our rider support experience.



About the Role

As a Rider Support Project Manager, you will be responsible for defining projects from initiation to closure, and identifying the best processes for each case.




  • Define new project opportunities based on a solid understanding of the department's needs.
  • Participate in meetings with stakeholders to ensure all requirements are met.
  • Project planning and follow-up to ensure success.
  • Find creative solutions and prioritize when faced with challenges.
  • Work closely with cross-functional teams to engage and motivate stakeholders.
  • Communicate and align all stakeholders at any time.
  • Ensure that the solution/approach taken by the project benefits most of our hubs and agents.
  • Deliver the best support experience for our couriers.


About You

We are looking for a highly skilled and experienced project manager who can turn strategic insights into actions by structuring and leading projects.




  • Bachelor's degree in Business Administration, Economics, Information Technology, Engineering, or equivalent.
  • At least 2-3 years of experience in project management.
  • Excellent communication skills in English (written and spoken).
  • Ability to work independently and have outstanding stakeholder management skills.
  • Strong analytical skills and data-driven decision making.


Additionally, coding skills (knowledge of YAML/Python language) and international experience are a plus.



About Glovo

Glovo is a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from over 170,000 local restaurants, grocers, and supermarkets, and high street retail stores.



We operate in over 1500 cities across 25 countries, and our mission is to give everyone easy access to anything in their cities.



At Glovo, we thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds.

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