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Customer Care Specialist

hace 2 meses

Barcelona, Barcelona, España Puig A tiempo completo

About the Role

Puig is a leading player in the global fashion and beauty industry, with a diverse portfolio of luxury brands across various categories. We are seeking a highly skilled and experienced professional to join our team as a Customer Care Specialist.

Key Responsibilities

  1. Develop and Maintain Customer Relationships
  • Build and maintain strong relationships with distributors and subsidiaries to ensure seamless order-to-cash processes.
  • Resolve any issues that may arise, ensuring timely delivery and accurate invoicing.
Order and Delivery Management
  • Review and unblock orders for delivery, ensuring timely and accurate processing.
  • Manage delivery issues and delays, working closely with logistics teams to resolve any problems.
Transport and Logistics
  • Coordinate and manage the transportation of goods, ensuring efficient and cost-effective delivery.
  • Work closely with logistics teams to resolve any issues or concerns.
Invoice and Credit Management
  • Review and process invoices, ensuring accuracy and timeliness.
  • Manage credit and debit notes, ensuring accurate and timely processing.
Claims and Customer Service
  • Receive and analyze customer claims, working closely with commercial teams to resolve any issues.
  • Provide excellent customer service, responding to customer inquiries and resolving any concerns.
Analysis and Reporting
  • Analyze and share key performance indicators (KPIs) with customers, identifying areas for improvement.

Requirements

  • Minimum 2 years of experience in a similar role.
  • Degree in Business Administration, Logistics, or a related field.
  • Fluent in Spanish and English.

About Puig

Puig is an equal opportunity employer, committed to creating an inclusive and diverse work environment. We believe that our employees are our greatest asset, and we strive to provide a supportive and stimulating work environment that fosters growth and development.