Customer Service Representative
hace 2 semanas
We are ZimVie, a global life sciences leader focused on advancing clinical technology to improve patients' smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves to work every day to accomplish our Mission.
About the role:
As a key member of our customer-facing team, you will provide efficient support to our customers, Sales Department, and Finance Department, ensuring product availability and technical advice. You will perform administrative tasks in accordance with internal guidelines, while ensuring compliance processes.
Key Responsibilities:
- Answer incoming phone calls, providing technical information and/or placing orders into the computer system to meet customer expectations.
- Respond to customer requests and resolve issues by providing product and service information, serving as a liaison between the customer and various departments.
- Control stock and back orders, follow up on delivery, process returned items, and ensure timely delivery of products to clients.
- Set up new accounts, maintain records, and perform related administrative duties to ensure accurate data.
Requirements:
- Secondary education
- 2 years of experience in a high-end Customer Service role
- Experience working with operating systems
- Knowledge of the medical device industry is a plus
- Customer Service Oriented
- General financial knowledge is a plus
- MS Office
- Native English and Spanish fluency is a must
What we offer:
Working in a diverse and collaborative global team, embracing innovative curiosity, personal authenticity, accountability, and a growth mindset. Our culture empowers us to bring our whole selves to work each day, so we can be at our best when serving our customers, patients, and colleagues.
ZimVie offers a competitive compensation package, permanent contract, meal allowance, private life, health, and dental insurance, and a commitment to diversity and inclusion in the workplace.
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