Customer Service Representative
hace 4 semanas
We are ZimVie, a global life sciences leader focused on advancing clinical technology to improve patients' smiles, function, and confidence. Our company is built on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their best selves to work every day. We're shaping an exciting future for ZimVie, and we're looking for talented individuals to join our team.
About the Role:
As a Customer Service Representative, you will provide efficient support to our customers, the Sales Department, and the Finance Department, ensuring product availability and technical advice. You will perform administrative tasks in accordance with internal guidelines, ensuring compliance processes.
Key Responsibilities:
- Answer incoming phone calls, providing technical information and/or placing orders into the computer system to meet customer expectations.
- Respond to customer requests and resolve issues by providing product and service information and serving as a liaison between the customer and various departments.
- Control stock and back orders, follow up on delivery, and process returned items to ensure timely delivery and compliance with company policies.
- Set up new accounts, maintain records, and perform related administrative duties to ensure accurate data.
Requirements:
- Secondary education
- 2 years of working experience in a high-end Customer Service role
- Experience working with operative systems
- Some knowledge of the medical device industry is a plus
- Customer Service Oriented
- General financial knowledge is a plus
- MS Office
- Native English and Spanish fluency is a must
ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age, or sexual identity.
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