Customer Experience Specialist
hace 1 semana
About Yugo
Yugo is a leading provider of student housing solutions, connecting young people to opportunities and students to amazing spaces. Our mission is to positively influence and shape the lives of others, while promoting sustainability and social responsibility.
Job Summary
We are seeking a highly motivated and customer-focused Sales and Service Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring the smooth operation of our student housing spaces.
Key Responsibilities
- Support the full sales cycle, from lead generation to closing deals
- Develop and maintain strong relationships with students, staff, and other stakeholders
- Manage communication across the space and with students, ensuring timely and effective responses to queries and concerns
- Complete administrative tasks, including data entry, reporting, and record-keeping
- Ensure the smooth operation of our spaces throughout the operational calendar and student lifecycle
- Manage complaints and provide excellent customer experiences to our students
Requirements
- Proven customer service and communication skills, with the ability to effectively engage with people at all levels
- Highly organized and proactive, with strong problem-solving skills and initiative
- Intermediate skills in using MS Office and online systems/databases
- Resilience and adaptability, with a strong cultural diversity awareness
- Qualification and/or willingness to undertake training for Carbon Literacy
Benefits
- Competitive salary of EUR €18,000.00/Yr.
- 5 weeks' annual leave (25 days) + Additional 6 days of Easter and 8 days of Christmas
- Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
- Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
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