International Customer Experience Expert with Relocation Benefits
hace 1 semana
Company Overview
Blu Selection is a multinational organization renowned for its exceptional sales and customer service solutions. With a diverse team from over 80 nationalities, we strive to deliver world-class services to our clients while fostering a collaborative and supportive work environment.
Salary and Benefits
We offer a competitive salary package, including €950-1030 gross/month, depending on experience and qualifications. Additionally, you can opt for a relocation package that includes reimbursement of initial flight expenses, airport pick-up, yearly two-way flights, and assistance with paperwork and accommodation. Our company also provides private health insurance after 6 months of contract, free Portuguese lessons, cooking classes, sports activities, and social events.
Job Description
As an International Customer Experience Expert, you will be responsible for supporting clients' activities by delivering exceptional customer service to their customers. This involves answering incoming queries, identifying issues, providing solutions, ensuring high customer satisfaction, recording data in the CRM system, and providing ad-hoc support. You will work collaboratively as part of a team, contributing to project success and growth.
Required Skills and Qualifications
To succeed in this role, you will need:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact of good customer experience
- An attentive listener with excellent communication skills
- A drive for excellence and professionalism
- Ability to thrive in an intercultural environment
- Valid Portuguese work permit (required)
Benefits and Perks
Our company offers a range of benefits, including:
- Fixed-term contract renewable every year
- Full-time employment with rotating shifts
- Intensive training program for new employees
- Portuguese public holidays and 22 days of paid annual leave
Living in Lisbon
Lisbon, our base of operations, offers a unique blend of culture, history, and lifestyle. You can expect a warm climate, beautiful beaches, and a vibrant expat community. With a large English-speaking population, you will find it easy to integrate and make the most of your time in this beautiful city.
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