Customer Success Engineer, French Speaking Expert
hace 1 mes
Job Description:
As a Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining strong relationships with our largest and most complex customers. Your role will involve being a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. You will work closely with customers to understand their goals and use cases, and provide guidance and support to ensure they get the most out of our solutions.
Responsibilities:
- Triage and resolve complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
- Strategize on the overall technical objectives and long-term goals of the team.
- Provide advice and guidance as a subject matter expert to ensure successful ongoing usage and adoption of the product.
- Be a customer advocate, suggesting process improvements, product adoption, configuration, and additional features to meet customer requirements.
- Provide web-based training to user groups to support organizational adoption.
- Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
- Provide coaching to CSE's to help them grow in their technical knowledge and personally.
- Function as a frontline technical resource for best practices and informal customer questions.
- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
- Engage with Product management as the customer advocate on product roadmap discussions.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Maintain current functional and technical knowledge of Dynatrace products and services.
- Help to document best practices in developing and using Dynatrace.
- Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.
About Dynatrace:
Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace to accelerate digital transformation.
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