Customer Success Engineer, French Speaking Expert

hace 1 mes


Barcelona, Barcelona, España Dynatrace A tiempo completo

Job Description:

As a Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining strong relationships with our largest and most complex customers. Your role will involve being a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. You will work closely with customers to understand their goals and use cases, and provide guidance and support to ensure they get the most out of our solutions.

Responsibilities:
- Triage and resolve complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
- Strategize on the overall technical objectives and long-term goals of the team.
- Provide advice and guidance as a subject matter expert to ensure successful ongoing usage and adoption of the product.
- Be a customer advocate, suggesting process improvements, product adoption, configuration, and additional features to meet customer requirements.
- Provide web-based training to user groups to support organizational adoption.
- Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
- Provide coaching to CSE's to help them grow in their technical knowledge and personally.
- Function as a frontline technical resource for best practices and informal customer questions.
- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
- Engage with Product management as the customer advocate on product roadmap discussions.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Maintain current functional and technical knowledge of Dynatrace products and services.
- Help to document best practices in developing and using Dynatrace.
- Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.

About Dynatrace:
Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace to accelerate digital transformation.



  • Barcelona, Barcelona, España Dynatrace A tiempo completo

    About the Role:Dynatrace is seeking a skilled Customer Success Engineer to build and maintain strong relationships with our largest, most complex, and valuable customers. As a trusted strategic advisor, you will ensure the successful deployment and adoption of our products and services.Key Responsibilities:Constantly exceed customer expectations by providing...


  • Barcelona, Barcelona, España Hostaway A tiempo completo

    About the Role:As a Customer Success Manager at Hostaway, you will play a vital part in ensuring the success and satisfaction of our customers in the French market. Your ultimate goal will be to make our customers successful in their business by effectively using our vacation rental software. This role involves proactively working with customers to...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    French Speaking Technical Support OpportunityWe are seeking a highly skilled French speaking technical support specialist to join our team at Recruitment Direct. The ideal candidate will possess a strong background in technical support and excellent communication skills in French.Responsibilities• Provide high-quality technical support to customers via...


  • Barcelona, Barcelona, España Dynatrace A tiempo completo

    About the Role: As a Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of our products. Customers hold our Customer Success Engineers in high...

  • Customer Success Engineer

    hace 4 semanas


    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionAs a Customer Success Engineer at Dynatrace, you will be responsible for delivering exceptional customer experiences and driving business growth. Your primary focus will be on ensuring customers achieve their goals through the effective use of our products. This includes identifying and resolving complex technical issues, providing strategic...


  • Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    **Project Management Role:**We are looking for a French Speaking Project Manager to manage consulting customer projects implementing Autodesk Solutions and Technologies. The ideal candidate will have experience in customer-facing roles, enjoy building customer relationships, and possess a collaborative mindset.The responsibilities of this role include...


  • Barcelona, Barcelona, España Eco Plus Solutions A tiempo completo

    We are Eco Plus Solutions, an innovative digital marketing agency located in Barcelona. Our team is dedicated to delivering cutting-edge marketing solutions that drive results using Google products.Role Overview:As a skilled Digital Marketing Expert fluent in French, you will be crucial in shaping and executing strategic marketing initiatives using Google's...


  • Barcelona, Barcelona, España Dynatrace A tiempo completo

    Customer Success Engineer Job DescriptionAt Dynatrace, we're seeking an exceptional Customer Success Engineer to join our team and drive the success of our largest, most complex, and most valuable customers.As a Customer Success Engineer, you will be responsible for building and maintaining strong relationships with our customers, ensuring the successful...

  • Customer Success Expert

    hace 4 semanas


    Barcelona, Barcelona, España Landbot A tiempo completo

    We're looking for a Customer Success Expert to join our team at Landbot, a leading no-code chatbot builder. Our Core ValuesThis role is about guaranteeing that our customers get the most out of using our product. If you love happy users, engaged companies, and successful customers, this is your roleYou'll become a Landbot expert and use that knowledge to...


  • Barcelona, Barcelona, España TOPTALENT A tiempo completo

    Job Title: Dutch Speaking Customer Service ExpertAbout TOPTALENTWe are a dynamic and creative team looking for a skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    French Speaking Technical Support OpportunityWe are seeking a highly skilled French speaking technical support specialist to join our team at a leading software company. As a Tier 3 technical support specialist, you will be responsible for providing expert technical assistance to clients in French.Key Requirements:• Native level or near native level French...

  • Customer Success Engineer

    hace 4 semanas


    Barcelona, Barcelona, España Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a seasoned Customer Success Engineer with expertise in SASE technologies to join our team at Palo Alto Networks. In this role, you will be responsible for ensuring our customers' secure environments by acting as their day-to-day technical contact.You will work closely with CISOs, Security Architects, Customer Success Managers,...


  • Barcelona, Barcelona, España teleperformance-es-french A tiempo completo

    About Teleperformance Teleperformance is a global leader in customer experience management, employing over 420,000 people in 88 countries. We deliver exceptional services to major international companies, operating across various industries and continents. Our mission is to provide inspiring work environments that foster job satisfaction and employee...


  • Barcelona, Barcelona, España Initiate International A tiempo completo

    Job SummaryWe are seeking a highly skilled Danish speaking customer service expert to join our team at Initiate International in Cape Town, South Africa.The ideal candidate will have fluency in Danish and English, excellent communication skills, and a passion for luxury brands. They should be able to provide exceptional customer service via email, chat, and...


  • Barcelona, Barcelona, España Eco Plus Solutions AB A tiempo completo

    French Speaking Sales Representative Job DescriptionWe are seeking a highly motivated and experienced French Speaking Sales Representative to join our team in Barcelona. As a sales professional, you will be responsible for developing and executing sales strategies to achieve company objectives, identifying and pursuing new business opportunities, and...


  • Barcelona, Barcelona, España Eco Plus Solutions Ab A tiempo completo

    We are a cutting-edge digital marketing agency, Eco Plus Solutions Ab, located in Barcelona, specializing in Google products. Our team is seeking an energetic and motivated Sales Representative fluent in French to drive sales and foster relationships with clients for Google products. This hybrid role offers the flexibility of working remotely three days a...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Job Title:French Speaking Sales and Marketing ConsultantJob Summary:We are seeking a highly motivated and experienced French speaking sales and marketing consultant to join our team in Barcelona, Spain. As a key member of our sales team, you will be responsible for identifying and applying the appropriate advertising solutions to French companies and digital...


  • Barcelona, Barcelona, España TD SYNNEX Spain S.L.U. A tiempo completo

    Company OverviewTD SYNNEX Spain S.L.U. is a leading IT distributor and solutions aggregator for the IT ecosystem, driven by a passion for bringing compelling technology products, services, and solutions to the world.Job DescriptionWe're seeking a skilled Cloud Customer Success Expert to optimize business processes, drive customer engagement, and foster...


  • Barcelona, Barcelona, España Ecovadis A tiempo completo

    About the RoleWe are seeking a highly motivated Customer Success Advocate to join our Southern Europe team in Barcelona. As a key member of our team, you will be responsible for managing the success of our customers and helping them achieve their sustainability goals.Key ResponsibilitiesEmpower customers to implement their sustainability programsAssist with...


  • Barcelona, Barcelona, España Language Matters A tiempo completo

    Due to strong sales performance and growth, our client - a leading multinational fashion company - is seeking a French-speaking Wholesale Customer Service Representative on a 12-month fixed-term contract with the possibility of extension or permanent employment.You will be joining their multilingual team in central London and working on a hybrid scheme.Your...