Digital Solutions Strategist
hace 1 día
At Frontiers, we strive to revolutionize the way scientific research is conducted and shared. Our mission is to make all science open, empowering researchers to develop innovative solutions for a healthier world.
Our custom-built technology and cutting-edge artificial intelligence enable us to publish high-quality research articles that have been viewed over 2.1 billion times, showcasing the impact of open research.
This role will play a critical part in shaping our digital landscape.
We offer a range of benefits across our locations, including:
- A remote-first work environment, allowing you to work from home
- Four additional wellbeing days, on top of your annual leave allowance
- Access to learning platforms and dedicated time for professional development
- A range of wellbeing initiatives, including free online yoga classes and an employee assistance program
- The opportunity to dedicate three days each year to volunteering
About the Role
As a Digital Solutions Strategist, you will be responsible for overseeing the lifecycle of our enterprise software applications, ensuring they meet business needs and operate smoothly. This involves close collaboration with stakeholders to understand their requirements and translate them into effective technical solutions.
Key Responsibilities:
- Managing the entire lifecycle of enterprise applications, from procurement and implementation to ongoing maintenance and eventual retirement
- Collaborating with internal stakeholders to understand business needs and create clear technical specifications
- Implementing change requests for application modifications, ensuring changes are properly tested, documented, and rolled out without disrupting business operations
- Providing training and documentation to end-users, enabling them to use the software effectively and maximize its potential
- Developing Standard Operating Procedures (SOPs) for the customer service team to facilitate user support, serving as a Level 3 escalation point for complex application issues
- Identifying opportunities for system and process improvements, ensuring applications are optimized to support business processes efficiently and effectively
- Ensuring all applications meet organizational security standards and comply with relevant legal and regulatory requirements
Required Skills:
- Experience managing enterprise applications such as Jira, Confluence, Office 365 apps, or similar
- Knowledge of IT service management frameworks and methodologies
- Strong communication skills for working with both technical teams and business stakeholders
- Ability to translate business requirements into clear technical specifications
- Strategic mindset to align applications with long-term business objectives
- Ability to troubleshoot and resolve complex application issues as part of Level 3 support
Salary Range: $120,000 - $150,000 per annum, depending on experience
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