Customer Operations Specialist

hace 4 semanas


Barcelona, Barcelona, España Hewlett Packard A tiempo completo

Main Responsibilities:

The Customer Operations Specialist plays a crucial role in ensuring the smooth operation of order fulfillment within Hewlett Packard's European business environment. This involves supporting customers and sales forces in managing backlogs, reviewing tools, and taking actions to deliver orders within agreed Service Level Agreements (SLAs).

Key Responsibilities:

  • Manage customer/partner backlog to ensure timely delivery of orders within agreed SLAs.
  • Review backlog tools daily and take actions to bring delayed orders back in contractual HP SLAs.
  • Provide backlog analysis and summary reports to customers and account teams as required.
  • Manage all claims, exceptions, and special requests in the area of Customer Operations.
  • Coordinate customer change requests and ensure accuracy of tasks.
  • Ensure all orders are invoiced and closed in systems, and take action to trigger necessary invoices or provide business justification for open billing.
  • Minimize field inventory through constant analysis and reporting to leads.
  • Keep financial disputes to a minimum and actively work to close them as soon as possible.
  • Help maximize revenue on accounts through collaboration with stakeholders.

Communication & E2E Coordination:
The Customer Operations Specialist is the primary point of contact for customers regarding orders in process and claims. They drive customer engagement through timely and accurate feedback on order status and actions taken to optimize backlogs.

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