Customer Engagement Specialist

hace 4 días

Huelva, Huelva, España Veeam Software A tiempo completo

Veeam Software is a global leader in data protection and ransomware recovery, empowering organizations to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available.

As a Customer Engagement Consultant, you will contribute to our ongoing success in building strong relationships with our valued customers.

Key Responsibilities:

  • Develop and implement a monthly high-value newsletter to effectively communicate with our customers.
  • Collaborate with cross-functional teams to build and support a customer awards program, recognizing and celebrating customer achievements.
  • Enhance and refine activities that bridge customer marketing efforts with the broader Veeam customer segment in the Community Forum.
  • Actively contribute to the improvement of existing processes and identify opportunities for innovation and optimization.
  • Create and measure programs that increase our marketable audience.
  • Evangelize and bring awareness to both internal and external audiences of the post-sale customer journey and the marketing impact.

Requirements:

  • 4-7 years of proven work experience in a relevant role, preferably in customer engagement or customer marketing.
  • Demonstrated ability to apply a wide range of theories, concepts, principles, and methodologies to assignments with complex features.
  • Exceptional organizational skills and the ability to work independently, taking ownership of tasks and delivering results within established timelines.
  • Proficient in developing newsletters and creating engaging content that resonates with the target audience.
  • Ability to create engaging and compelling content across various platforms, demonstrating strong copywriting skills.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
  • A track record of driving process improvements and contributing to the overall growth and success of customer engagement initiatives.
  • Exceptional project management skills required; Jira experience a plus.
  • Experience with Google Analytics required.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

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