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Scheduling Coordinator

hace 1 mes

Barcelona, Barcelona, España Agilent Technologies A tiempo completo
Job Summary

Agilent Technologies is seeking a highly skilled Scheduling Coordinator to join our team in Barcelona. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our field service operations.

Key Responsibilities:

  • Manage high-volume phone calls and emails to ensure timely and effective communication with customers and internal stakeholders.
  • Analyze and resolve customer issues in a professional and courteous manner.
  • Liaise with internal and external customers to understand their needs and respond to contractual times.
  • Optimize scheduling and resource allocation to meet customer expectations and Agilent's service level agreements.
  • Build strong relationships with internal business partners to strengthen our ability to deliver a superior customer experience.

Requirements:

  • Spanish/English language proficiency required.
  • Experience working in customer service, administration, or project management.
  • Strong planning and organizational skills, with high attention to detail.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Proactive attitude and ability to generate ideas.
  • Effective communication and interpersonal skills.

What We Offer:

  • Competitive compensation and benefits package.
  • Core global benefits to all staff.
  • Agilent Result Bonus.
  • Health insurance.
  • Internal and external training opportunities.
  • Lunch vouchers.
  • Gym funding.
  • Flexibility to work remotely two days a week.