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Strategic Customer Relationship Manager
hace 2 meses
Takeda is seeking a highly skilled and experienced Strategic Customer Relationship Manager to lead and develop local strategic customer relationships to grow our business within compliance and legal requirements in the following regions: Madrid, Caceres, and Canarias.
Key Responsibilities- Therapy & Product Liaison: Deliver agreed strategy and all necessary tactics within the key accounts in order to drive Takeda performance, including and not limited to delivering product and therapeutic knowledge, detailing to prescribers, and negotiating sales terms with hospital pharmacies.
- Run high-level scientific meetings with customers to convey product importance.
- Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
- Participate at congresses, meetings, and trainings.
- Act as an ambassador for the Takeda brand, its vision and values that achieves patient focus at all levels of the business.
- Have a deep understanding of the respective area and products, including knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
- Responsible for continuous expansion of his/her knowledge, identifying gaps and new requirements specific for his/her context, and addressing them proactively and independently.
- Understand the impact of Takeda's drugs on patient's life from diagnosis to hospital consultation and ongoing treatment.
- Deliver Takeda value proposition informed by patient pathway insight.
- Proactively employ creative thinking in order to best meet client needs, continuously strive to identify maximum value for both clients and Takeda.
- Account Management: Formulate comprehensive and insightful key account plans to build, manage, and improve trustful relationships with key stakeholders, whilst maximizing Takeda performance.
- In coordination with supply chain, ensure Takeda product(s) is/are available at account level.
- Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within your accounts.
- Develop deep local insights into priority accounts in order to shape and implement innovative offerings to meet account needs.
- In coordination with the Brand Manager, shape and identify key marketing strategies that reflect customer needs and implement activities to support this strategy.
- Active participation in marketing strategy definition to provide input when required.
- Participation in the formulation and execution of account plans (in coordination with in-field market access) focused on fulfilling clients' needs and therefore driving maximization of commercial performance.
