Technical Support Specialist

hace 2 días


Barcelona, Barcelona, España Isolutions Ag A tiempo completo

We are seeking a highly motivated Technical Support Specialist to join our team at Isolutions Ag in Barcelona or nearby. This is a permanent position with a competitive salary package and exciting fringe benefits.

Job Description:

We are looking for a positive and driven individual who can provide excellent technical support to our customers. As a Technical Support Specialist, you will be responsible for providing 1st and 2nd level support via phone, email, and remote maintenance. Your tasks will include collaborating with third-party providers, analyzing and solving user problems, creating documentation and checklists, and maintaining the Knowledge Database.

Key Responsibilities:

  • Provide technical support to small and medium-sized enterprise customers
  • Analyze and solve user problems
  • Collaborate with third-party providers
  • Create documentation and maintain the Knowledge Database

Requirements:

To succeed in this role, you should have experience in 1st level support or customer service, good Windows 10/11 and Office 365 skills, and experience in Windows user support. You should also have a curious mindset, a passion for technology, and excellent communication skills. Native or fluent level of German (at least B2) and good level of English are required.

What We Offer:

We offer a permanent contract with a competitive salary package, flexible working hours, and a dynamic environment. You will have the opportunity to work with the latest technologies from the Microsoft ecosystem and receive structured career development. Additionally, you will enjoy yearly training budget, Microsoft Certifications, bi-weekly



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