Renewals Specialist
hace 4 semanas
At Endeavor, we're committed to delivering exceptional customer experiences. As a Renewals Specialist, you'll play a critical role in ensuring the seamless execution of subscription renewal quotes and contracts. Your mission will be to manage a portfolio of client renewals end-to-end, identifying and mitigating roadblocks at an early stage to ensure successful, on-time execution of processes and contract execution.
Key Responsibilities:
- Partner with colleagues in Customer Success and/or Sales teams to provide seamless support during renewals
- Identify and manage client stakeholders and build and maintain relationships with key individuals
- Review and understand contract terms and conditions, working closely with the finance and legal departments to ensure contracts are compliant
- Identify commercial opportunities to increase Customer's utilization of the OneTrust platform and work with the sales team to take advantage of any opportunities
- Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams
Requirements:
- Fluency in French
- 1+ year of sales experience preferred
- Strong verbal and written communication skills in French
- Excellent interpersonal and critical thinking skills
- Familiarity with Salesforce or similar CRM solutions is preferred
About Us:
Endeavor is a hybrid working company that values collaboration and innovation. We're committed to delivering exceptional customer experiences and empowering our employees to grow personally and professionally.
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