Experience Manager for Patient Support
hace 5 días
Company Overview
">Welcome to Docplanner, a leading technology company in the healthcare sector. Our mission is to empower patients and doctors alike by providing innovative solutions that enhance the patient experience. With over 90 million patients trusting us every month and more than 13 countries covered, we are committed to making a positive impact on the lives of our users.
Salary
">The salary for this role is estimated to be around $120,000 per annum, based on industry standards and the level of expertise required. However, please note that salaries may vary depending on factors such as location, experience, and performance.
Job Description
">We are seeking an experienced Project Manager to join our team in improving patient support and satisfaction. As a key member of our team, you will be responsible for overseeing and managing projects that align with our strategic goals, ensuring they are delivered on time and within budget.
Main Responsibilities
">- Lead and manage cross-functional projects to improve patient support and satisfaction.
- Analyze data using SQL and project management tools to identify areas for improvement.
- Develop and implement policies, guidelines, and content that enhance the customer experience.
- Collaborate with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
- Oversee daily operations to ensure efficiency, compliance, and alignment with company policies and procedures.
- Develop comprehensive project plans specifying goals, timelines, resources, and budget requirements.
Requirements
">To be successful in this role, you will need:
- Proven experience in project management or a related field, preferably in tech companies.
- Strong analytical skills with SQL knowledge.
- Proficiency in project management tools (e.g., JIRA, Trello).
- Knowledge of programming logic and ability to perform basic coding tasks.
- Understanding of AI basics and experience with automation and machine learning.
- Excellent communication, negotiation, and interpersonal skills.
Benefits
">We offer a competitive package, including flexible remuneration and benefits via Flexoh, which includes restaurant card, transportation card, kindergarten, and training tax savings. Additionally, you will receive share options after six months, true flexibility and work-life balance, paid time off according to your location of work, additional paid holiday on your birthday or work anniversary, health insurance according to your location of work, and access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
Others
">If you are passionate about improving patient support and satisfaction, have excellent project management skills, and are looking for a challenging role in a dynamic environment, then this could be the perfect opportunity for you. Apply now and take the first step towards joining our team
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