Customer Support Specialist
hace 1 semana
We are seeking a skilled Customer Support Specialist to join our dynamic team at CPM International. This is an exciting opportunity to provide exceptional service to customers and contribute to the company's mission of fostering a culture of care, curiosity, and achievement.
About the RoleIn this role, you will be responsible for delivering high-quality support to customers through various channels, including phone, email, and digital platforms. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring that their needs are met and they have a positive experience with our company.
You will work closely with internal teams to identify and escalate complex issues, and collaborate with clients to understand their requirements and preferences. Your excellent communication skills and technical expertise will enable you to navigate our systems and tools to provide accurate and timely solutions.
Key Responsibilities- Provide first-line support to customers via phone, email, and digital channels.
- Resolve customer inquiries efficiently and effectively, following up on any unresolved issues.
- Collaborate with internal teams to identify and escalate complex issues.
- Work closely with clients to understand their requirements and preferences.
- Maintain accurate records of customer interactions and resolutions.
To succeed in this role, you will need:
- A high level of fluency in English (C2 level) both written and spoken.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving skills and attention to detail.
- Technical expertise and ability to learn new systems and tools quickly.
We offer a competitive salary of €19,000 per year, as well as a range of benefits, including:
- A fully paid training program to prepare you for your role.
- A hybrid working model, allowing you to balance work and personal life.
- 24 holiday days per year.
- An employee assistance program, providing confidential guidance and support.
- Referral bonuses and opportunities for career development and growth.
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