Sales and Customer Support Specialist
hace 5 días
About CPM International: CPM International is a global leader in multilingual customer support, sales, and technical support solutions. With a presence in over 30 countries, we offer tailored services to diverse markets. We foster an inclusive workplace where everyone is welcome.
Our Client: Justalia is a leading company dedicated to empowering individuals burdened by revolving credit card debt. With a legacy in banking law, our team simplifies the claims process, making it stress-free for our clients. We've helped thousands of people on a no-win, no-fee basis, reflecting our commitment to customer satisfaction.
Job Description:
You'll be helping people who may have been treated unfairly: Build rapport and trust with customers, fostering a positive brand experience. Assist leads from various channels to determine if they have been mis-sold high-interest credit cards. Gather detailed information about the credit card and its terms using HubSpot. Process legal onboarding documents (LFA/LSA) to authorize legal action on behalf of the customer. Provide excellent customer service and support, resolving inquiries and issues efficiently. Sales Potential: Identify potential leads who may qualify for the Justalia program, which helps customers who have been mis-sold credit cards. Explain the Justalia program and its benefits to qualified leads, generating interest and encouraging participation. Track customer interactions and report on key metrics to measure program effectiveness.
Required Skills and Qualifications: Fluency in both Spanish and English. Proven track record in sales, preferably in a B2B or B2C environment. Excellent Communication Skills: Strong verbal and written communication skills. Strong Interpersonal Skills: Ability to build rapport and trust with customers. Problem-Solving Skills: Ability to identify and solve problems effectively. Self-Motivated: Ability to work independently and as part of a team. Proficiency in CRM and Sales Tools: Experience with CRM software a plus. Good to Have: Knowledge of Spanish consumer protection laws (particularly those related to credit card mis-selling).
Benefits:
Competitive Salary: €18,461.67 gross per year. Performance Bonus: Earn up to €840 gross per month based on sales target. Paid bank holidays + 1 extra day in lieu. Hybrid work model: 4 days per month at the office / training / rest from home. Training: 2 weeks from the office Monday to Friday 9:00 am - 6:00 pm. Employee Assistance Program - Free, confidential, and impartial guidance and support. Option to sign-up for Discounted Private Health Insurance. Referral Program: Refer a Friend and get a Referral bonus. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Compensation Estimate: The estimated annual salary for this position is around €36,000 gross per year, considering a performance bonus and paid bank holidays.
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