Customer Support Specialist

hace 5 días


Laza, Orense, España Bosch Group A tiempo completo

Company Overview

We are a leading provider of services and technology-driven solutions within the Bosch Group. Our expertise lies in Business Process Outsourcing, making us unique in the Bosch world. We work with prominent companies across various sectors, including automotive, travel, tourism, building, and telecommunications.

Salary

The estimated annual salary for this position is €22,469.53 gross, offering a competitive compensation package.

Job Description

This role involves providing exceptional customer service and technical support to clients using complex technologies. As part of the Bosch Service Solutions team, you will assist customers with inquiries on product portfolios, import/export procedures, first-level technical support, complaints, and IoT technology-related issues.

Main Responsibilities:

  • Manage incoming contacts via phone calls, emails, and letters from customers
  • Provide accurate information about products, resolve client queries, and explain company policies
  • Serve as a brand ambassador and deliver outstanding service to clients

Required Skills and Qualifications:

To succeed in this role, you should possess:

  • Previous customer service experience (desirable but not essential)
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • A positive attitude and willingness to learn
  • Excellent communication skills and proficiency in German (C2 level) and English (fluent)

Benefits:

  • Comprehensive training program to equip you with the necessary skills and knowledge
  • Development opportunities for growth and progression within the company
  • Access to exclusive discounts on Bosch home appliances, power tools, and JUNKERS products
  • Contract stability with a permanent contract from day zero

Additional Information:

We offer a dynamic and inclusive work environment, emphasizing collaboration and employee satisfaction. If you're passionate about technology, cars, and delivering exceptional customer experiences, we encourage you to apply and join our team.



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