Automotive Customer Experience Specialist

hace 15 horas


Laza, Orense, España Bosch Group A tiempo completo

Company Overview

Bosch Service Solutions is a leading provider of service solutions in the automotive industry. We take over operations from other companies, allowing them to focus on their core business. Our expertise lies in using future-oriented technologies such as RPA, cognitive robotics, or artificial intelligence to deliver complex technology-driven solutions.

We work with leading companies from various sectors across the world, including the automotive sector. Our services are designed to complement products and leave a lasting positive impression on end-customers. From managing eCall in cars to monitoring international cargo, we offer a wide range of services that save lives, ensure smooth interactions, and provide technical support.

Job Description

As an Tire Expert, you will be responsible for providing personalized recommendations to customers based on their vehicle specifications and driving needs. You will also inform customers about ongoing promotions, discounts, and special offers, handle customer complaints and inquiries with empathy and professionalism, and communicate with customers via phone, email, and chat.

Required Skills and Qualifications

  • Fluent in one European language (both written and spoken)
  • Strong customer service orientation with excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proactive and solution-oriented approach to customer inquiries and complaints
  • Previous experience in a customer service role is preferred

Benefits

  • Unique hybrid role based in Barcelona with flexibility to work from home for the majority of the month
  • Opportunity for international remote work, allowing you to work from Italy or any other EU country for up to 15 days per year
  • Comprehensive training to equip you with all the knowledge needed to excel in your role
  • Diverse team with colleagues from 24 different languages, fostering a rich and inclusive work environment

Estimated Salary: €35,000 - €50,000 per annum (dependent on qualifications and experience), plus benefits package. This salary estimate is based on the job requirements, location, and industry standards.



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