Restaurant Analytics Manager

hace 2 semanas


Laza, Orense, España Tripadvisor A tiempo completo

We are seeking a Restaurant Analytics Manager to join our team at TheFork, where we believe that the best things in life happen around the table.

As a Restaurant Analytics Manager, you will play a key role in leading and developing a team of Real-time Specialists, fostering their career growth through mentorship, training, and regular performance feedback.

You will collaborate with the data team to define dashboards and work with key stakeholders to ensure accurate tracking of business requirements and KPIs.

Centralize data analysis within Customer Care to enhance decision-making and provide detailed analyses to recommend and implement scheduling adjustments.

Support the department in meeting service goals daily, weekly, and monthly to ensure optimal performance and oversee the creation and management of schedules.

Deliver independent data analysis and provide recommendations to leadership on optimizing costs by adjusting overtime needs or shortening shifts when appropriate to meet SLAs.

Salary: $120,000 - $150,000 per annum, depending on experience

What We Offer:

  • A competitive fixed salary, bonus, and equity package
  • Flexible working environment with 2 days home office per week
  • Lunch vouchers available for each working day
  • International teams with over 30 nationalities and 16 offices worldwide
  • Highly inclusive working environment
  • Lifestyle benefits, including reimbursement for physical, leisure activities, family support, travel, etc.
  • Continuous learning and development programs
  • Free access to the Calm app
  • A program dedicated to helping you have the best work/life balance
  • Health insurance fully covered by the company

About You:

  • Possesses advanced skills in Microsoft Excel for business applications and is comfortable creating PowerPoint presentations and leading meetings
  • Is a data-driven leader, leveraging analytics to guide decision-making and enhance team performance
  • Knowledge of SQL and Tableau is a plus
  • Has at least 3 years of proven experience leading, mentoring, and managing a team to achieve performance and productivity goals
  • Fosters a collaborative and inclusive work environment that supports team members' professional growth
  • Fluent in English (additional language skills are a plus)


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