Technical Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Isolutions Ag A tiempo completo

We are looking for a highly motivated and customer-focused individual to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone, email, and remote maintenance.

Key Responsibilities:

  • Provide 1st and 2nd level support to small and medium-sized enterprise customers.
  • Collaborate with third-party providers to resolve customer issues.
  • Analyze, solve, and document user problems.
  • Create documentation and checklists, and maintain the Knowledge Database.
  • Administer access rights and manage monthly invoice process for our business unit.
  • Perform administrative tasks and keep internal processes updated.
  • Create reports and update our Dynamics 365 system.

Requirements:

  • Experience in 1st level support or customer service.
  • Good Windows 10/11 and Office 365 skills; Apple skills are a plus.
  • Experience in Windows user support.
  • A curious mindset and a passion for technology.
  • The ability to work independently, customer-oriented thinking, and high-quality standards.
  • Native or fluent level of German (at least B2), good level of English.

We offer a competitive salary package, flexible working hours, and the opportunity to work with the latest Microsoft technologies. If you are a motivated and customer-focused individual who is passionate about technology, we encourage you to apply for this exciting opportunity.



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