Reception Supervisor

hace 1 día


Barcelona, Barcelona, España Accor A tiempo completo
About The Hoxton

We're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

We're looking for a Reception Supervisor to join our team at The Hoxton, Poblenou. As a key member of our Front Office team, you'll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they're treated as individuals and will want to return.

Key Responsibilities
  • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
  • Work with all our teams to make sure we're always busy and help our Front Office Manager with any overbooking levels.
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.
  • Keep the team motivated and informed of day-to-day activities.
Requirements
  • Previous hotel (or similar) experience, ideally having led/supervised a team.
  • Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable.
  • Previous experience with Opera PMS is an advantage.
What We're Looking For
  • Individuals who are passionate about hospitality and want to make a positive impact on the people they interact with.
  • People who are not precious and are willing to help get things done.
  • Team players who are up for doing things differently and trying new things.

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