Reception Supervisor
hace 1 día
We're a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job DescriptionWe're looking for a Reception Supervisor to join our team at The Hoxton, Poblenou. As a key member of our Front Office team, you'll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they're treated as individuals and will want to return.
Key Responsibilities- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure we're always busy and help our Front Office Manager with any overbooking levels.
- Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.
- Keep the team motivated and informed of day-to-day activities.
- Previous hotel (or similar) experience, ideally having led/supervised a team.
- Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable.
- Previous experience with Opera PMS is an advantage.
- Individuals who are passionate about hospitality and want to make a positive impact on the people they interact with.
- People who are not precious and are willing to help get things done.
- Team players who are up for doing things differently and trying new things.
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Barcelona, Barcelona, España Accor A tiempo completoAbout The HoxtonWe're a series of open-house hotels, each in a neighborhood that we love. Our goal is to provide a place where guests can hang out alongside locals and immerse themselves in the neighborhood with vibrant, welcoming public spaces.Job SummaryWe're looking for a Reception Supervisor to join our team at The Hoxton, Poblenou. As a key member of...
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