Front Desk Supervisor
hace 1 semana
About the Role:
As a Front Desk Supervisor at Aire Ancient Baths, you will play a crucial role in ensuring exceptional customer experiences and supporting the Front Desk Manager in coordinating reception activities. The ideal candidate will be a team player with a passion for delivering high-end service to our discerning clientele.
Key Responsibilities:
- Client Experience:
- Ensure a seamless and welcoming environment for our guests, aligned with our brand standards.
- Monitor team compliance and address any client experience issues promptly.
- Develop and implement initiatives to enhance the client experience.
- Provide exceptional support to clients during check-in, check-out, and offer feedback to management.
- Inform clients about upgrades, services, and treatments, and assign wristbands accordingly.
- Management:
- Support VIP and group bookings, ensuring smooth shifts and exceptional service.
- Coordinate with our Contact Centre to ensure seamless communication.
- Oversee daily briefings, inventory, and sales to drive revenue growth.
- Prepare reports on incidents, improvements, and events for management.
- People Management:
- Assist the manager in recruitment, training, and team development to build a high-performing team.
- Offer feedback and suggest training for performance improvement.
- Promote a positive, collaborative team environment that fosters growth and development.
- Help plan and supervise daily tasks and coordinate employee rotations.
Requirements:
- 2 years of previous experience within the Hospitality or Wellness sector.
- 6 months of previous experience in team management.
- Previous experience in Front Desk is desired.
- You are fluent in English. Fluency in Catalan is a plus.
- You are customer-oriented and enjoy communicating with people.
- You are multitasking and able to work in a fast-paced environment.
- You are flexible and able to work late shifts and holidays.
What We Offer:
- Permanent contract.
- Aire Ancient Baths gift experience on your birthday.
- 30% off in all our experiences.
- Be part of an engaged, hard-working, and united team.
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