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Reception Supervisor

hace 2 meses

Barcelona, Barcelona, España Accor A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Hospitality Leader to join our team as a Reception Supervisor at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.

Key Responsibilities

  • Lead a team of receptionists to provide a naturally friendly, helpful, and responsive level of service to all guests
  • Ensure that all guests are treated as individuals and receive a personalized experience
  • Deal with the coming and going of guests, ensuring that all bills are correct and contain no surprises
  • Work closely with other teams to ensure that the hotel is always busy and that overbooking levels are managed effectively
  • Answer phones, respond to requests, and provide recommendations to guests on local attractions and amenities
  • Inspire and motivate the reception team to create a memorable and effortless guest experience
  • Keep the team informed of day-to-day activities and ensure that they are motivated and engaged

Requirements

  • Previous experience in a hotel or hospitality environment, ideally with leadership or supervisory experience
  • Fluency in Spanish and English; Catalan and additional languages are highly valued
  • Previous experience with Opera PMS is an advantage
  • A passion for delivering exceptional guest experiences and a commitment to providing a high level of service
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Able to work in a fast-paced environment and adapt to changing circumstances

What We Offer

  • A competitive salary and opportunities for career development and growth
  • A comprehensive benefits package, including food and beverage discounts and a free night's stay at Accor hotels
  • A dynamic and supportive work environment, with opportunities to work with a diverse and international team
  • Training and development opportunities to help you achieve your career goals