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Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Pagero Group A tiempo completo

About the Role

Pagero Group is seeking a highly motivated and detail-oriented Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Investigate and resolve customer inquiries related to our software, including troubleshooting and resolving invoice issues.
  • Utilize our Case Management System, chat, and phone to provide timely and effective support to our clients.
  • Work with customers to resolve issues of varying difficulty, providing guidance and support to ensure a positive experience.
  • Collaborate with a diverse team of colleagues to resolve complex technical issues.

Requirements

  • Completed upper secondary education.
  • Post-secondary education in systems science, IT, or technology is a merit.
  • Experience in support, service, or technology is a plus.
  • Advanced knowledge of technology and ability to learn new systems quickly.
  • Fluency in Arabic, English, and Spanish.
  • Advanced knowledge of French, Portuguese, and/or German is a big plus.
  • Residency in Madrid and legally allowed to work in Spain.

What We Offer

  • Fixed salary.
  • 25 days' vacation annually.
  • An annual fitness subsidy of 300 EUR.
  • Meal vouchers.
  • Health insurance.
  • Language reinforcement classes.

About Us

Pagero Group is a fast-growing and global IT company that values diversity and inclusion. We offer a dynamic and supportive work environment that fosters growth and development.