Global Customer Experience Specialist

hace 4 semanas


Madrid, Madrid, España American Express A tiempo completo

Company Overview: American Express is a global and diverse community of colleagues committed to delivering exceptional customer experiences. Our team members embody the company's vision to provide the world's best customer experience every day.

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Servicing Needs: The Global Premium Experience (GPX) Team supports the servicing needs of our Premium Merchant, Multi-Currency, and Third-Party Partner segments across the globe. This includes navigating them through Account Setup and advising on the best way to protect their businesses from Disputes.

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Key Responsibilities: As a member of this team, you will be responsible for providing memorable servicing experiences for our Merchants. This will involve supporting non-production functions as needed to maintain optimal service levels, flexing across customer segments, processes, and work schedules to support business needs, and resolving merchant and internal partner enquiries/issues efficiently.

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Skills and Qualifications: To excel in this role, you will need strong critical thinking, time management, and analytical skills. A growth mindset with the ability to take ownership of your own career is also essential. You must embody the American Express vision to provide the world's best customer experience every day.

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Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.

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About the Role: If you have a passion for learning new things and are able to operate with a high degree of agility, this could be the ideal role for you. You will have the opportunity to build and maintain synergic relationships with different lines of businesses within American Express, ensuring best-in-class and consistent customer experiences across all touchpoints.

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Additional Information: In this role, you will have the opportunity to drive improvements in customer experience and reduce recurring incidents by providing lasting solutions. You will also have access to benefits, programs, and flexibility that support you personally and professionally.



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