Senior Key Accounts Manager Europe

hace 3 semanas

Barcelona, Barcelona, España Americold Logistics, Llc A tiempo completo

Job Summary:

Americold Logistics, Llc is seeking a Senior Key Accounts Manager to drive revenue growth and customer satisfaction across Europe.

Key Responsibilities:

  • Manage and strengthen relationships with key accounts to maximize customer satisfaction and drive sustained revenue growth.
  • Act as the senior point of contact for key accounts, ensuring seamless communication and fostering long-term partnerships with key decision-makers.
  • Drive cross-selling opportunities with accounts in Europe and across the global Americold organisation, ensuring overall business growth.
  • Oversee all aspects of account management, including service delivery, financial management, cost control, and quality assurance to ensure smooth operations.
  • Understand and anticipate key account requirements, translating them into effective Service Level Agreements (SLAs) to ensure clear expectations and deliverables.
  • Stay informed on Logistics and Transport industry trends, particularly within the food sector, and leverage this knowledge to provide value-added insights to clients.
  • Lead pricing negotiations and rate reviews to balance customer needs with Americold's commercial objectives.
  • Monitor and challenge operational practices that may impact profitability, service quality, or customer satisfaction.
  • Oversee and manage contract renewals and ensure that new business opportunities with key accounts are maximized.
  • Analyse and interpret business performance data to identify potential issues and implement solutions that enhance customer satisfaction and profitability.
  • Maintain a thorough understanding of all commercial agreements and customer charges, working closely with finance teams to ensure accurate billing and processing.
  • Safeguard the company from potential claims by proactively assessing liabilities and addressing any internal operational issues that may arise.
  • Drive continuous improvement initiatives and ensure adherence to internal processes that align with key account expectations.

Requirements:

  • 7+ years of experience managing key accounts, with a focus on revenue growth and customer relationship management.
  • BA, BS, or MS degree is preferred.
  • Extensive knowledge of the Warehouse, Distribution, Transport, Food, and Supply Chain sectors.

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