Customer Service Team Member

hace 4 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

Job Description:

We are seeking a highly skilled French-speaking Customer Service Representative to join our team in Barcelona, Spain.

About the Role:

This is an exciting opportunity to work for a leading Outsourcing/BPO company, providing exceptional customer service to clients via phone, email, chat, and automated alerts.

You will be responsible for handling incoming inquiries, recording call details, maintaining up-to-date knowledge of services and products, and escalating any potential service issues to senior team members.

Your Key Responsibilities:

  • Provide timely and efficient responses to customer inquiries
  • Maintain accurate records of call details and customer interactions
  • Stay up-to-date with company services and products
  • Escalate any potential service issues to senior team members
  • Work collaboratively with the team to achieve goals and objectives

Requirements:

To be successful in this role, you will need to possess native-level fluency in French, both verbal and written, as well as proficiency in English (minimum B2 level). A minimum of 1 year of customer service experience is required, preferably in a technical support environment.

What We Offer:

In return for your skills and experience, we offer a competitive salary based on your performance, working hours from Monday to Friday, 09:00 AM - 06 PM, and 23 days of paid annual leave. You will also have the opportunity to work with a dynamic and creative team, receive guidance and tools to reach your full potential, and enjoy a positive and friendly atmosphere.



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