Front Office Associate
hace 1 semana
We are seeking a highly skilled and customer-focused Front Office Associate to join our team at Accor Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Register and process guest arrivals and departures efficiently and professionally
- Update guest information into the computer system after check-in
- Handle cashiering duties, foreign exchange transactions, and night audits
- Provide friendly and courteous service to guests, responding promptly to requests and inquiries
- Resolve guest complaints and requests, liaising with other departments as needed
- Issue guest room key cards and maintain effective control for guest security
- Check and convey messages, mail, and packages to guests
- Assist at the information counter, foreign exchange, night audit, and business center as assigned
- Have knowledge of hotel rate codes, packages, segmentation, discounts, and how to handle each
- Handle safe deposit boxes in accordance with policies and procedures
- Report any unusual occurrences or requests to the manager
- Be aware of hotel accident prevention policies
- Ensure the cleanliness and neatness of the front office area
- Prepare for daily arrivals, including room allocations, amenities, and special requests
- Maintain continuous contact with hotel guests to ensure efficient and courteous service
- Review and update the logbook
- Previous experience in hospitality
- Excellent communication skills
- Strong customer service skills
We offer a dynamic and rewarding work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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