German Speaking Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Exceptional Career Opportunities at Wibit Consulting & Services (Wibitcs)

We are seeking highly motivated and detail-oriented German-speaking Customer Care Specialists to join our team in Hungary. As a valued member of our organization, you will play a vital role in delivering exceptional customer experiences for a leading financial services company.

About the Role:
Job Summary:
Absorbent listener with excellent communication skills is needed for a remote full-time position. We are looking for individuals who can effectively handle customer inquiries via phone, email, or live chat channels while maintaining the highest standards of customer satisfaction.

Key Responsibilities:

  • Deliver prompt and professional responses to customer inquiries
  • Provide accurate and timely information through various communication channels
  • Maintain meticulous records of customer interactions
  • Evaluate complex issues and escalate them to internal teams as necessary
  • Routinely analyze customer interactions to identify trends and patterns

Requirements:
To excel in this role, you must possess fluency in German (C1 level) and have strong written and verbal communication skills in English. Proficiency in common PC applications and ability to navigate various software platforms are also essential. Your interpersonal skills should include flexibility, friendliness, resilience, and reliability. Bonus points if you have industry knowledge of credit card processes and financial services.

About Our Company:
At Wibit Consulting & Services (Wibitcs), we pride ourselves on creating an inclusive and collaborative work environment that values employee satisfaction and well-being. Join our dynamic team and take advantage of the following benefits:

What We Offer:
- Attractive remuneration package based on your skills and experience
- Indefinite contract ensuring job security
- Comprehensive health insurance and life insurance coverage for your peace of mind

Estimated Salary: €35,000 - €45,000 per annum, depending on your qualifications and experience.



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