E-Commerce CRM Specialist with Email Expertise
hace 3 días
Storio Group, a leading provider of personalized photo products, seeks an experienced Crm Operations Senior Specialist to drive email campaigns and customer engagement.
Job DescriptionWe are looking for a highly motivated professional to join our dynamic team. As one of six CRM Operations Specialists, you will play a crucial role in shaping and executing email campaigns that impact millions of customers.
Daily Responsibilities- Own the email channel: Execute end-to-end email campaigns from target audience selection to scheduling, deployment, and performance analysis.
- Drive customer engagement: Leverage data-driven insights to optimize campaign performance, identify opportunities for improvement, and champion strategies that foster customer loyalty and repeat business.
- Collaborate effectively: Work closely with CRM colleagues, the CRM Tech team, and commercial stakeholders to ensure seamless campaign execution and alignment with business objectives.
- Be a data expert: Monitor key metrics, own quarterly forecasting, and provide insightful reporting on email channel performance and the health of our mailable base.
- Embrace innovation: Participate in developing and implementing a test-and-learn strategy to optimise email effectiveness and explore new ways to grow our audience.
To succeed in this role, you will need:
- Proven CRM expertise: 3+ years of experience in a CRM-focused role within a fast-paced e-commerce environment.
- Email marketing mastery: Strong understanding of email marketing best practices, creative requirements, and current trends.
- Data-driven mindset: Excellent analytical skills and passion for leveraging customer data to inform campaign strategies and drive results.
- Proactive and results-oriented: Self-starter with a
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