Crm Operations Lead
hace 5 días
About Storio Group, a company that crafts memories through personalized photo products, we're seeking a CRM Operations Lead to drive repeat and customer lifetime value for our 7+ million customers across Europe. This role can be located in either Barcelona or Amsterdam.
Job DescriptionWe are looking for a seasoned professional with 6+ years of experience in CRM in an e-commerce environment. As our CRM Operations lead, you will be responsible for executing on the CRM promotional calendar, collaborating with peers who lead the planning and app & automation sub-teams, and leading a team of 6 passionate CRM specialists across 4 locations.
Your Daily Adventure at Storio Group- Lead a team to execute on promotional planning for newsletters and increase customer repeat, loyalty, and lifetime value
- Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
- Lay foundations of operational processes to increase the team's efficiency and effectiveness
- Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
- Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops
- Grow, protect, and develop the mailable base to nurture growth for the channel and customers
- Own deliverability monitoring and reporting
In this role, you'll have the opportunity to work in a fast-paced e-commerce, international environment, collaborating with a talented team to make a significant impact on our customers' lives. You'll enjoy:
- A competitive salary range of €70,000 - €90,000 per year, depending on experience
- 23 days of annual leave with a healthy work-life balance
- 8 weeks out of the year to work remotely abroad
- Hybrid working - 2 days a week in the office with Wednesday as Local Day and Thursday as Storio Day
- Storio group offers 75% of Alan's private health insurance to employees
- Referral bonus when you bring your friends to join the team
- Flexible compensation with Cobee
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