Global Customer Support Ambassador in Barcelona, Spain
hace 3 días
About Us: Cross Border Talents is a company that puts people first and strives to provide exceptional customer support. Our team is dynamic and collaborative, and we're looking for someone who shares our values to join us as a Customer Support Representative in Barcelona, Spain.
Job Summary: As a Global Customer Support Ambassador, you will be the primary point of contact for customers from around the world, handling their inquiries via phone, email, and chat. You will also work closely with your team to enhance customer experience and ensure seamless service delivery.
Responsibilities:
- Handle incoming customer inquiries and resolve issues efficiently and effectively.
- Collaborate with the team on exciting projects to improve customer satisfaction and service levels.
- Maintain accurate records of calls and interactions to ensure compliance with service standards.
- Support other team members when needed to ensure seamless teamwork and customer service.
- Stay up-to-date with our products and services to become an expert on what we offer.
What We're Looking For:
- Native or fluent Dutch speaker with strong English skills (B2 or higher).
- At least 1 year of customer service experience, preferably in the automotive industry or with electric vehicles.
- Competency with IT platforms, MS Office, and basic internet configurations.
- Customer-focused approach with strong listening, problem-solving, and communication skills.
- Proactive attitude with the ability to take ownership of issues and drive them to resolution or escalate when necessary.
What We Offer:
- A competitive salary of €35,000 per year, with a raise after 7 months based on performance and experience.
- 23 days of paid annual leave to enjoy Barcelona's sun and sea.
- Monday to Friday schedule from 08:00 AM to 05:00 PM.
- A friendly, diverse, and creative team where your ideas and input are valued.
- Continuous guidance and tools to help you reach your full potential.
Location: The role is based in Barcelona, Spain, one of the most vibrant cities in Europe. If you're looking for a role that allows you to make a real impact while enjoying life in a beautiful city, this is the opportunity for you. Whether you're a seasoned customer service professional or eager to grow in the field, we offer a supportive environment to help you succeed.
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