Unlock Your Potential as a Senior Customer Success Manager
hace 3 semanas
Infloww is a pioneering company that has revolutionized the tech industry by addressing the unique needs of spicy creators. Founded with a clear purpose, our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. Today, we are expanding our portfolio into new arenas, including AI-powered tools and fintech.
The RoleWe are seeking an experienced Senior Customer Success Manager to join our team. As the primary point of contact for our largest and most strategic customers, you will guide them through their entire journey from onboarding and adoption to retention and advocacy. Your role will be pivotal in ensuring our clients achieve maximum value from our platform, helping them bring more OnlyFans creators on board, and acting as a trusted advisor and partner.
Key Responsibilities- Relationship Management: Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww's products and services.
- Customer Journey Management: Oversee the entire customer lifecycle, from onboarding and adoption to retention and advocacy, ensuring a seamless and positive experience.
- Internal Collaboration: Resolve any issues or problems faced by customers promptly, by coordinating with relevant internal teams and effectively building trust and long-term relationships.
- Education and Experience: Minimum of 5 years of experience as a Customer Success Manager, with a proven track record of working with large accounts.
- Skills: Strong background in SaaS business models and experience with CRM tools.
We offer a competitive estimated salary of $120,000 - $180,000 per year, based on your experience and qualifications. Our benefits package includes opportunities for growth and professional development, a dynamic work environment, and a chance to be part of a movement that will elevate an entire industry.
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