Digital Sales Account Manager

hace 4 semanas


Barcelona, Barcelona, España Softwareone A tiempo completo

Role Overview
As a Digital Sales Account Manager at SoftwareOne, you will be responsible for building and maintaining strong relationships with our SME clients, understanding their needs and goals. You will act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.

Key Responsibilities
• Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
• Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
• Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
• Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
• Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
• Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
• Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
• Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.

What We Offer
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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