Motorcycle Brand Ambassador Role

hace 1 semana


Barcelona, Barcelona, España CPM A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages, tailored to the needs of our diverse markets. Our focus on customer service, sales, and technical support solutions enables us to provide excellent services to clients worldwide.

We celebrate diversity at CPM International, welcoming everyone and embracing unique styles. Our accessible workplace fosters inclusion and empowers individuals to bring their whole selves to work. By joining us, you'll contribute to a vibrant and innovative culture.

About Our Client - Harley-Davidson HOG

The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG members. This role represents the brand and its values through every customer interaction, maximizing the HOG member experience.

We're seeking a passionate and driven individual who consistently provides exceptional customer experiences. The ideal candidate will be proactive in resolving problems and possess a 'can-do' attitude.

Job Responsibilities
  • Represent the Harley-Davidson brand and its values.
  • Provide bespoke and exceptional customer service.
  • Respond to customer inquiries via telephone, email, and post, escalating issues as necessary.
  • Maintain strong relationships with customers and HOG members, focusing on development and retention.
  • Ensure an optimal customer experience through every interaction.
  • Process payments on behalf of HOG members.
  • Capture customer feedback and report it back to management for improved customer experience.
  • Maintain accurate records of HOG members in Salesforce.
  • Effectively communicate with customers and HOG members to ensure high levels of satisfaction.
Requirements

To succeed in this role, you'll need:

  • A fluent level of Dutch or German with exceptional grammar and spelling skills.
  • A high level of English proficiency (written and spoken).
  • A plus if you have fluency in German.
  • Excellent written and verbal communication skills across supported languages.
  • A positive, enthusiastic, and friendly personality, with strong listening and influencing skills.
  • The ability to perform under pressure and think quickly.
  • The ability to handle complaints and difficult customers.
  • Being passionate about motorcycles is a big plus
Benefits

We're offering:

  • A salary of €20,349.77 gross per year.
  • A bonus of €600 after six months and €125 additional per month after 12 months.
  • Paid bank holidays and one extra day in lieu.
  • A hybrid work model, including two weeks of fully office-based training.
  • Office location: Barcelona (La Sagrera).
Other Benefits

You'll also enjoy:

  • Best-in-class people engagement activities and programs.
  • Ongoing training and development opportunities.
  • An Employee Assistance Program, providing free, confidential guidance and support.
  • Employee Benefits Club, offering exclusive perks and rewards.
  • Option to sign-up for discounted private health insurance.
  • Referral Program – Bring a friend and receive a referral bonus.
  • Access to LinkedIn specialized training and courses.


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