Brand Ambassador

hace 4 semanas


Barcelona, Barcelona, España Cpm A tiempo completo
Brand Ambassador Role Overview

The Brand Ambassador represents the Harley-Davidson brand and its values through every customer interaction, maximizing the HOG member experience. This role requires a passionate and driven individual who provides exceptional customer support, exceeding targets to achieve a high-quality level of consumer service.

We're Looking for a Proactive Problem Solver
Proactive approach to problem-solving and a 'can do' attitude are essential for this role. The successful candidate will be a strong team player, contributing to personal and team targets/SLA while working on personnel targets. Key responsibilities include representing the H-D Brand and its values, assisting and supporting customers with bespoke and exceptional service, and processing payments on behalf of HOG members. The ability to capture H-D customer and member feedback and report back to management for improved customer experience is also crucial.

Requirements
A fluent level of Dutch or German with exceptional grammar and spelling skills is required, along with a high level of English (both written and spoken). A fluent level of German is a plus. Excellent written and verbal communication skills across languages supported are necessary, as is a positive, enthusiastic, friendly personality, a natural communicator, and strong listening and influencing skills. Ability to perform under pressure, think quickly, and handle complaints and difficult customers is also essential. Being passionate about motorcycles is a big plus.

What We Offer
A temporary 9-month contract with a 1-month probation period, working full-time (39 hours/week) from Monday to Friday, 9am-6pm. The salary is €20,349.
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