Senior Motorcycle Brand Advocate
hace 2 semanas
The Harley-Davidson Ambassador role is a vital position that requires a passionate and driven individual to represent the Harley-Davidson brand and its values. As a Brand Ambassador, you will be the voice of Harley-Davidson HOG customers and members, ensuring every customer interaction meets the highest standards of quality and service.
We are seeking a highly skilled and experienced professional with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences. The ideal candidate will be fluent in Dutch or German, have a high level of English proficiency, and possess a positive attitude, friendly personality, and natural communication skills.
Main Responsibilities:
- Represent the Harley-Davidson brand and its values through every customer interaction
- Provide bespoke and exceptional service to customers
- Assist and support customers with telephone, email, and post enquiries, escalating issues to relevant parties when necessary
- Develop and retain customers and members by focusing on building strong relationships and delivering tailored solutions
- Process payments on behalf of HOG members and drive revenue opportunities through cross-selling and upselling where relevant
- Capture customer feedback and report back to management to improve the overall customer experience
- Maintain and update HOG member records accurately on Salesforce
Requirements:
- A high level of English proficiency (written and spoken)
- Fluent Dutch or German language skills with excellent grammar and spelling
- Able to perform under pressure and think quickly
- Strong listening and influencing skills
- Ability to handle complaints and difficult customers
- A passion for motorcycles is a significant plus
Benefits:
- Estimated salary: €20,349.77 gross per year
- Bonus of 600€ after 6 months and then 125€ additional per month after 12months
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model
- Training: 2 weeks fully office-based
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Best-in-class people engagement activities and programs
- Ongoing training and development opportunities
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - A wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program – Bring a friend and get a referral bonus
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