Senior Motorcycle Brand Advocate

hace 2 semanas


Barcelona, Barcelona, España CPM A tiempo completo
Job Description

The Harley-Davidson Ambassador role is a vital position that requires a passionate and driven individual to represent the Harley-Davidson brand and its values. As a Brand Ambassador, you will be the voice of Harley-Davidson HOG customers and members, ensuring every customer interaction meets the highest standards of quality and service.

We are seeking a highly skilled and experienced professional with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences. The ideal candidate will be fluent in Dutch or German, have a high level of English proficiency, and possess a positive attitude, friendly personality, and natural communication skills.

Main Responsibilities:

  • Represent the Harley-Davidson brand and its values through every customer interaction
  • Provide bespoke and exceptional service to customers
  • Assist and support customers with telephone, email, and post enquiries, escalating issues to relevant parties when necessary
  • Develop and retain customers and members by focusing on building strong relationships and delivering tailored solutions
  • Process payments on behalf of HOG members and drive revenue opportunities through cross-selling and upselling where relevant
  • Capture customer feedback and report back to management to improve the overall customer experience
  • Maintain and update HOG member records accurately on Salesforce

Requirements:

  • A high level of English proficiency (written and spoken)
  • Fluent Dutch or German language skills with excellent grammar and spelling
  • Able to perform under pressure and think quickly
  • Strong listening and influencing skills
  • Ability to handle complaints and difficult customers
  • A passion for motorcycles is a significant plus

Benefits:

  • Estimated salary: €20,349.77 gross per year
  • Bonus of 600€ after 6 months and then 125€ additional per month after 12months
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work model
  • Training: 2 weeks fully office-based
  • Office location: Barcelona (La Sagrera)

Other Benefits:

  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - A wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program – Bring a friend and get a referral bonus


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