Tour Operations Coordinator

hace 5 días

Barcelona, Barcelona, España ERASMUS A tiempo completo

Crown Tours is a Tour Operator founded in Rome for several years now. We have decided to travel to offer guided tours in one of the most beautiful European capitals, Barcelona.

Our company takes care of organizing guided tours to allow our clients to travel with peace of mind; we handle everything so they can simply enjoy the beauty around them.

A standard day for a Crown Tour coordinator begins with organization before the arrival of the first clients. Different responsibilities are assigned for the rest of the day: creating check-ins where clients register before the tour, organizing radios based on the groups planned throughout the day, and accompanying groups departing for the tour under the best conditions.

Once that is done, we also need to prepare tickets for the following day, contact clients who are unable to come or have organizational issues. We work five days a week and eight hours a day, with two days off.

**Key Responsibilities:**

  • Manage tour logistics and operations
  • Coordinate with clients and staff
  • Ensure smooth tour execution
  • Handle client inquiries and issues
  • Prepare tour materials and documentation

**Requirements:**

  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in digital tools and software

**Nice to Have:**

  • Knowledge of the tourism industry
  • Experience in customer service or hospitality
  • Fluency in multiple languages

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