Danish Customer Experience Specialist

hace 5 días

Barcelona, Barcelona, España Plp Group A tiempo completo
Customer Experience Specialist - Danish Language

At Plp Group, we're committed to delivering exceptional customer service. As a Danish Customer Experience Specialist, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:
  • Provide outstanding customer support through various channels, including chats, calls, and social media queries.
  • Offer product and service information to customers, ensuring they have a seamless experience.
  • Research and gather information to meet customer needs, resolving issues efficiently.
  • Maintain an up-to-date customer information system, ensuring accurate records.
  • Identify and escalate priority issues to ensure prompt resolutions.
Requirements:
  • Fluent in Danish (verbal and written)
  • Strong command of English
  • Prior customer service experience is preferred
  • Excellent communication skills, both verbal and written
  • Customer-oriented with a strong focus on providing exceptional service
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficient in using technology and computer systems
What We Offer:
  • Monthly Salary
  • Performance Incentive

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