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Customer Experience Specialist

hace 2 meses

Barcelona, Barcelona, España PLP Group A tiempo completo
Customer Experience Specialist - Danish Language Expert

At PLP Group, we're seeking a highly skilled Customer Experience Specialist to join our team. As a Danish Customer Experience Specialist, you will play a vital role in delivering exceptional customer service to our clients.

Key Responsibilities:

  • Provide top-notch customer support through various channels, including chats, calls, and social media queries
  • Offer product and service information to customers, ensuring they have a seamless experience
  • Research and gather necessary information to meet customer needs, resolving issues efficiently
  • Maintain an up-to-date customer information system, ensuring accuracy and consistency
  • Identify and escalate priority issues to ensure prompt resolutions
  • Follow up on customer calls when necessary, ensuring a high level of customer satisfaction

Requirements:

  • Fluent in Danish (verbal and written)
  • Strong command of English
  • Prior customer service experience is preferred
  • Excellent communication skills, both verbal and written
  • Customer-oriented with a strong focus on providing exceptional service
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficient in using technology and computer systems
  • Willingness to go the extra mile to exceed customer expectations

What We Offer:

Monthly Salary Plus Performance Incentive