Customer Experience Specialist

hace 6 días


Barcelona, Barcelona, España PLP Group A tiempo completo
Customer Experience Specialist - Danish Language Expert

At PLP Group, we're seeking a highly skilled Customer Experience Specialist to join our team. As a Danish Customer Experience Specialist, you will be responsible for delivering exceptional customer service to our clients through various channels, including chats, calls, social media queries, and emails.

Key Responsibilities:

  • Provide outstanding customer support and resolve customer complaints in a timely and efficient manner
  • Offer product and service information to customers and maintain an up-to-date customer information system
  • Identify and escalate priority issues to ensure prompt resolutions
  • Follow up on customer calls when necessary

Requirements:

  • Fluent in Danish (verbal and written) and strong command of English
  • Prior customer service experience is preferred, but not required
  • Excellent communication skills, both verbal and written
  • Customer-oriented with a strong focus on providing exceptional service
  • Strong problem-solving skills and ability to work in a fast-paced environment

What We Offer:

Monthly salary plus performance incentive and opportunities for professional growth and development.



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