Customer Experience Specialist

hace 7 días


Barcelona, Barcelona, España Careerxtra A tiempo completo
Job Title:

Customer Experience Specialist

Job Summary:

We are seeking a highly skilled Customer Experience Specialist to join our team at Careerxtra. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our B2B clients.

Key Responsibilities:
  1. Provide timely and effective support to B2B customers via phone, email, and chat.
  2. Communicate with customers to identify and resolve their issues.
  3. Collaborate with colleagues to improve customer experience and develop innovative solutions.
  4. Utilize technology and AI integrations to enhance customer service.
  5. Manage payment inquiries and resolve customer complaints.
  6. Monitor and improve business processes to enhance customer journey and satisfaction.
Requirements:
  1. Fluent German and English language skills.
  2. Proven customer service experience.
  3. Excellent communication and problem-solving skills.
  4. Ability to work in a fast-paced environment and adapt to new technologies.
  5. Technical background is an advantage.
What We Offer:
  1. Opportunity to work with a leading fintech company.
  2. Chance to develop your skills and expertise in customer experience.
  3. International working environment with diverse team members.
  4. Free lunch and breakfast at the office.
  5. Spanish and mindfulness classes.


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