Customer Experience Specialist
hace 7 días
Customer Experience Specialist
Job Summary:We are seeking a highly skilled Customer Experience Specialist to join our team at Careerxtra. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our B2B clients.
Key Responsibilities:- Provide timely and effective support to B2B customers via phone, email, and chat.
- Communicate with customers to identify and resolve their issues.
- Collaborate with colleagues to improve customer experience and develop innovative solutions.
- Utilize technology and AI integrations to enhance customer service.
- Manage payment inquiries and resolve customer complaints.
- Monitor and improve business processes to enhance customer journey and satisfaction.
- Fluent German and English language skills.
- Proven customer service experience.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to new technologies.
- Technical background is an advantage.
- Opportunity to work with a leading fintech company.
- Chance to develop your skills and expertise in customer experience.
- International working environment with diverse team members.
- Free lunch and breakfast at the office.
- Spanish and mindfulness classes.
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